About

TAS AG is one of Germany's largest and oldest owner-managed customer experience companies, founded in 1992 and headquartered in Leipzig. With over 33 years of experience and more than 5 million customer contacts per year, they serve some of Germany's best-known brands — including Deutsche Bank, Check24, and DKV — across industries such as financial services, insurance, retail, and utilities. Their service model spans operative customer service delivery, CX consulting, training, and technology, operating across Germany, Croatia, South Africa, Greece, Poland, and Turkey through a combination of in-house teams and their certified TAS Alliance partner network.

What sets TAS AG apart is their integrated approach: combining human-led, omnichannel customer service operations with service design, AI-powered automation, and CX technology — including a proprietary feedback tool — under one roof. As a SurveySparrow partner, they embed feedback and customer experience measurement into their technology portfolio, enabling clients to capture real-time insights across service touchpoints and continuously improve the customer journey.

Services Offered

• Omnichannel customer service operations: phone, email, webchat, messenger, and video
• CX consulting: customer experience design, digitisation strategy, and service culture development
• SurveySparrow implementation for customer feedback and satisfaction measurement
• Sales and marketing campaigns across all digital and voice channels
• Training programmes: communication, sales, leadership, and digital transformation
• CX technology: AI automation, feedback tools, digital learning, and the TAS Service Cloud